How we handle your orders

Collection of goods may be anytime between 7;30 am and 4:30pm Monday to Friday. Deliveries & collections on weekdays only.

1. On receipt of your order
• NB: prices are only confirmed once you have received a pro forma from our sales department. We reserve the right to amend web site prices.
• You will receive via email a proforma confirmation of your order.
• On receipt of your POP (please use your invoice number as reference so we can correctly allocate your payment, you will not believe the number of "orphan" payments we receive which considerably slow up the process,) we pick your order
• We raise a pro forma invoice against your order for all available goods on your order and email it to you
• Once your payment reflects/cleared (non standard bank EFT's can take up to 3 business days to reflect/clear) we will advise your delivery/collection date.
1. Cash and cheque deposits attract an additional service charge of R35 or 2.5% ,whichever is the greatest, please avoid these methods.
2. Credit card payments are picked immediately on receipt of your order.
• We will advise when your order may be collected or a delivery date, usually 2 days from payment clearance.
  • In the event of stock outs these are placed on back order and the process is repeated until your order is completed as your items become available.
  • Any goods no longer required by you will be credited to your account against which you may draw alternate stock.
2.  Goods not to be received by you.
• If you will not be receiving the goods in person please advise us
1. who is authorised to receive these goods on your behalf
2. their cell number
• If we are delivering on your behalf to your customer
1. Company receiving the goods
2. who is authorised to receive these goods on your behalf,
1. their cell number
3. Physical address
4. We will need a copy of your delivery note to be signed by the receiving party
1. The completed delivery note is faxed to you asap