Returns Policy

Returns Policy

As we only deal with business to business transactions you explicitly agree to our terms of business and returns policy. NB: During the current state of disaster or while Covid-19 remains among us to protect our staff NO RETURNS WILL BE ACCEPTED UNDER ANY CIRCUMSTANCES.

  1. Covid-19 related products -PPE, chemicals etc... Availability is highly dynamic, should you place and pay for product which at time of order confirmation is found to be out of stock the client extends a period of 8 weeks to Izidongo Paper Products (Pty) Ltd to source alternate product. Should after the 8 weeks no such product become available the client will be entitled to a refund of 80% of the unavailable stock value.
  2. Bulk orders are subject to cancellation fee of 30% of any outstanding pro forma value should cancellation be accepted by Izidongo paper Products (Pty) Ltd
  3. Our Returns policy lasts 14 days from date of purchase (your invoice date);
    1. NB: Commercial B2B orders in excess of R5,000 and or where we have sourced non stock items and or brought in or ordered additional bulk stock on the clients behalf,may not be cancelled,returned or exchanged..
    1. Returns due to clients erroneous purchase may be returned, at our discretion (less a handling/admin fee of not less than 30%) but NO refund will be made. The client will receive a credit to their account against which they may draw product.
    2. Faulty goods may be returned within the return period for a refund or exchange.
      1. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 
      2. To be eligible for a return, your item must be unused, as new and in the same condition that you received it. It must also be in the original packaging. 
    3. Several types of goods are exempt from being returned eg Perishable and PPE goods cannot be returned or exchanged.
  4. To complete your return, we require a receipt as your proof of purchase.  
  5. Refunds (if applicable)
    1. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund and value.
    2. If you are approved, then your refund will be processed, and a credit will automatically be applied via EFT within 20 working days. 
  6. Late or missing refunds (if applicable)
    1. If you haven’t received a refund yet, first check your bank account again. 
    2. Contact your bank. There is often some processing time before a refund is posted.
    3. If you’ve done all of this and you still have not received your refund yet, please contact us at accounts@cscjhb.co.za
  7. Exchanges (if applicable)
    1. We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at accounts@cscjhb.co.za and send your item to: Shop A7 Oriental City. Old Jhb road. Centurion Pretoria  RSA 1004.
    2. Warranty claims are subject to our carry in policy: The client is responsible to deliver and collected goods to Shop A7 Oriental City. Centurion. 
  8. Shipping
    1. To return your product, you should mail your product to: Shop A7. Oriental City. Old Jhb road. Centurion Pretoria  ZA 1004
    2. You will be responsible for paying for your own shipping costs for returning your item.
    3. Shipping costs are non-refundable. If you receive a refund/credit, any cost we may incur for return shipping will be deducted from your refund. 
    4. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
    5. If you are shipping an item over R75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
    6. Clients are responsible for delivering and subsequent collection of any machines/goods returned under our warranty terms to Shop A7, Oriental City, Centurion.